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Not a chatbot that frustrates customers. Not a magic system that replaces your whole team overnight. A real, layered approach to building AI into support — where it genuinely saves time and where you keep humans squarely in charge.
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On September 3, 2026, OpenAI released GPT-6 Astra — the first model it rates "Critical" for cybersecurity capability under its own safety framework, and a model it markets as its most capable, most aligned release to date. Here's what's officially confirmed, what independent evaluators found, and how it actually compares to Claude and Gemini.