Heap

About Heap

Heap (by Contentsquare) is a no-code, autocapture digital experience analytics platform that automatically collects every user interaction across web and mobile — no manual event tracking required. It unifies behavioral data (clicks, taps, scrolls, sessions), visualizes user journeys with Journeys & funnels, identifies friction via Sense AI & Illumine (AI-powered anomaly detection), provides session replays, heatmaps, charts, segments/cohorts, dashboards, and playbooks. Key capabilities include automatic event capture, mobile SDK, data enrichment, governance (clean/trusted data), bi-directional warehouse sync (Heap Connect), integrations, security/privacy (GDPR/CCPA/SOC 2), and add-ons like Experience Analytics, Heap Activate (customer activation), and professional services. Heap powers product-led growth, funnel optimization, product adoption, user behavior analysis, and cross-team insights for SaaS, e-commerce, retail, healthcare, and financial services. Used by 10,000+ companies including Anymail, DoorDash, Nielsen, and Walmart Labs. Now integrated with Contentsquare for deeper DXI (Digital Experience Intelligence).

Pricing

Use Cases

• Automatic capture of full user behavior (no tagging needed)
• Visualize & optimize user journeys and funnels
• Identify hidden friction & drop-offs with AI (Sense/Illumine)
• Analyze cross-device behavior & mobile experiences
• Build actionable segments & cohorts
• Create dashboards, charts & playbooks for teams
• Sync clean behavioral data to warehouse
• Power product-led growth, adoption & retention