ActiveChat

About ActiveChat

ActiveChat is a comprehensive AI-powered customer service automation platform designed for contact centers and customer support teams. It combines live chat automation, intelligent self-service chatbots, multi-channel messaging (web, Facebook Messenger, WhatsApp, SMS, email), conversational marketing, knowledge management, and advanced analytics. Key capabilities include intent detection, automated question answering, AI-suggested replies for agents, lead generation chatbots, sentiment detection, and seamless integration of human + AI workflows. It offers one-time lifetime licensing with no recurring fees.

Pricing

Use Cases

• Automate customer support with AI chatbots
• Provide 24/7 self-service experiences
• Run conversational marketing campaigns
• Manage organizational knowledge base
• Analyze contact center performance
• Augment human agents with AI suggestions
• Lead generation and qualification